Professional Web Design Company UK

Direct Media Design’s Free Website Warranty

We’re so confident that you’ll be happy with the website that we design and develop that we offer all our customers a free one year website warranty. This means that you’re covered for 12 months from the date that your project goes live and you can be safe in the knowledge that you’ll have our technical support and maintenance at no extra cost for one whole year.

Because we work together to make sure that you get the most out of your website and that your online presence reaches its full potential our website warranty covers:

What’s Covered?

• Response to your request for support assistance within 48 hours
• Assistance with any broken links that are reported to need fixing
• Assistance with error messages and system loading problems reported by users
• Assistance with problems experienced by users when attempting to play video and audio files or view and download images or documents
• Assistance with viewing problems reported by users where your website is not displaying correctly in certain browser types e.g. Internet Explorer and Firefox
• Assistance with any queries or problems arising with the Content Management System, database system or eCommerce programme
• Restoration of any online project that has been vandalised or hacked

What’s Excluded?

Direct Media Design’s free website warranty does not cover:

• Support for any problems or errors arising with, or caused by the hosting system
• Support for any problems or errors arising with, or caused by customer error
• Systems developed by agencies other than Direct Media Design are not covered by the warranty.

We Do Extended Website Warranty Too!

For extra comfort and technical support you can have warranty over a longer period by purchasing an extended website warranty. Contact Direct Media Design today for more information.

What's more?

• Process & Philosophy
• Testimonials & Clients
• Monthly Payment Option
• One Year Warranty
• Frequency Asked Questions (FAQ)
• Job opportunities

How We’ve Evolved:

2005

Pawel becomes a freelance web designer in West Sussex. He recognises the need to team up with like-minded designers and create a company that can work to improve and expand business services.

2007

The company has established a client-base and starts to work directly with each client to maximise the online appearance of their business while also improving their customers’ website experiences.

2010

A new website is created and launched to promote new business services, which are designed to meet our customers’ expectations for marketing, SEO and e-commerce applications.